J. Randall Waterfield is an accomplished financial services executive who serves as the chairman of the Waterfield Group, which has billions of dollars of assets under management. In January 2015, J. Randall Waterfield’s enterprise software firm Waterfield Technologies, LLC, announced its acquisition of Chrysalis Software, Inc.
Chrysalis Software is a contact-center, sector-focused, professional services, and software company. A particular standout among Chrysalis Software’s line of products is the Avaya suite, which includes workforce management and contact center software, as well as voice-response systems with applications spanning diverse industries. Verticals served span the energy, health care, retail, and financial markets.
The merger of the two companies was characterized as significantly expanding revenue potential through increased market share and improved efficiencies. In addition, Mr. Waterfield’s executive team gained solutions providing capacities in several configurations, with hosted, on-site, and hybrid applications. Their competencies in delivering robust, secure, innovation-driven customer service applications were also significantly expanded.