A graduate of Harvard University, J. Randall Waterfield has served as the chairman of the Waterfield Group since 1999. J. Randall “Randy” Waterfield is also a board member of Waterfield Technologies, which recently acquired Chrysalis Software, Inc.
Founded in 1993, Chrysalis Software, Inc., provides a range of call center services and products, including advanced speech recognition, interactive voice response, and call center management systems. By design, Chrysalis gives its customers access to data and voice networks to retrieve and manipulate data for call center optimization. With experts on call center open standards, technology, and equipment, Chrysalis can deliver innovative solutions and any necessary training both on site and online.
Through its online Chrysalis Contact Center Academy, the company offers in-depth training with options for self-paced learners and instructor-led courses. A flexible training program, courses range from agent administration, which mainly covers assignments and adding or deleting an agent, to an introduction to the report creation wizard, including ways to add summaries or make changes to the report itself. Created to fit tight training budgets, all of the courses are completely paperless.