Waterfield Technologies Expands Products with Chrysalis Acquisition

Waterfield Technologies pic

Waterfield Technologies
Image: waterfieldtechnologies.com

As chairman of Waterfield Group, J. Randall (“Randy”) Waterfield has years of experience in the financial services industry. The company now has diversified its offerings to include services in real estate, community banking, technology, and asset management. J. Randall Waterfield is continually looking for new companies to acquire to strengthen the company’s portfolio and outlook.

In 2015, Waterfield Technologies, LLC, also owned by Randy Waterfield, announced it was acquiring the software company Chrysalis Software, LLC. Chrysalis Software is most known for its Avaya line of technology-based office automation supplies. The company specializes in computer telephony integration as well as systems using integrated voice response technologies.

The merger was meant to expand both companies’ services in their contact center platforms. Both companies already have a niche in the customer service industry. The merger has potential to make the new company a leader in new solutions in office software development.

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Waterfield Technologies Acquires Chrysalis Software’s Capabilities

Waterfield Technologies pic

Waterfield Technologies
Image: waterfieldtechnologies.com

J. Randall Waterfield is an accomplished financial services executive who serves as the chairman of the Waterfield Group, which has billions of dollars of assets under management. In January 2015, J. Randall Waterfield’s enterprise software firm Waterfield Technologies, LLC, announced its acquisition of Chrysalis Software, Inc.

Chrysalis Software is a contact-center, sector-focused, professional services, and software company. A particular standout among Chrysalis Software’s line of products is the Avaya suite, which includes workforce management and contact center software, as well as voice-response systems with applications spanning diverse industries. Verticals served span the energy, health care, retail, and financial markets.

The merger of the two companies was characterized as significantly expanding revenue potential through increased market share and improved efficiencies. In addition, Mr. Waterfield’s executive team gained solutions providing capacities in several configurations, with hosted, on-site, and hybrid applications. Their competencies in delivering robust, secure, innovation-driven customer service applications were also significantly expanded.